Maintenance Etc – Cookie Policy

Last updated: 27 September 2026

This Cookie Policy explains how Maintenance Etc uses cookies and similar technologies when you visit our website:

www.maintenanceetc.co.uk

This policy should be read together with our Privacy Policy and Terms & Conditions.

1. Who we are

Maintenance Etc is a family-operated home maintenance and handyman service providing property maintenance visits, particularly for older people living independently.

Trading name: Maintenance Etc
Telephone: 01702 720067
Email: info@maintenanceetc.co.uk
Website: www.maintenanceetc.co.uk

2. What are cookies?

Cookies are small files or pieces of information that can be stored on your computer, tablet, smartphone or other device when you visit a website.

Cookies can allow a website to recognise your device, remember certain preferences, provide security and help the website operate correctly.

The term "cookies" in this policy also includes similar technologies that can store information on or access information from your device.

These technologies can include:

cookies;
tracking pixels;
local storage;
scripts and tags;
device identifiers; and
other technologies that store or access information on your device.

The UK's privacy rules apply to these technologies, not just traditional cookies. IICO

3. Why does Maintenance Etc use cookies?

We use cookies and similar technologies for a number of purposes.

These may include:

ensuring that our website operates correctly;
maintaining website security;
preventing fraudulent or malicious activity;
improving website performance;
remembering certain settings;
understanding how our website is used;
diagnosing technical problems;
measuring website performance; and
providing optional functionality where enabled.

We do not sell personal information collected through cookies.

4. Cookies used by our Wix website

Our website is hosted and operated using the Wix website platform.

Wix states that its platform can place a number of essential cookies on Wix websites for purposes including security, stability, fraud detection, session management, site performance and core website functionality. WWix Support

The exact cookies present on a Wix website can vary depending on the features, applications, custom code and third-party services installed

on that particular website.

Wix's currently documented standard cookies include the following:

Cookie / technologyPurposeTypical durationCategory

XSRF-TOKENHelps protect against fraudulent requests and supports website securitySessionEssential

hsSecurity functionalitySessionEssential

svSessionSecurity, stability and core website functionalityUp to 12 monthsEssential

SSR-cachingHelps with website rendering and performanceUp to 24 hoursEssential

TS*Helps detect potentially malicious or abusive activitySessionEssential

bSessionUsed for system effectiveness measurementUp to 24 hoursEssential

fedops.logger.sessionIdHelps identify and diagnose session errors and technical issuesUp to 12 monthsEssential

_wixAB3*Supports Wix site experiments and functionalityUp to 6 monthsEssential

server-session-bindHelps protect APIs and website functionalitySessionEssential

client-session-bindHelps protect APIs and website functionalitySessionEssential

oAuthStateSupports session identification and authentication processes where applicableSessionEssential

wixSessionSupports security, stability and core website functionalityUp to 12 monthsEssential

sec-fetch-unsupportedHelps identify browser limitations relevant to security featuresSessionEssential

Wix identifies these as standard platform cookies and categorises them as essential. WWix Support

Important note

The presence, name, duration or behaviour of individual Wix cookies may change as Wix updates its platform.

Wix also states that additional cookies may be placed where a website uses Wix business solutions, third-party applications or integrations such as Google Analytics or advertising services. WWix Support

5. Essential cookies

Essential cookies are used where they are necessary for the website or a service requested by the visitor to operate.

For example, they may help with:

website security;
preventing fraudulent activity;
maintaining a website session;
network management;
website stability;
core functionality;
protecting forms and website interactions; and
maintaining the technical operation of the website.

Because these technologies are necessary for the operation of the website or a service requested by the visitor, they may fall within an applicable legal exception to the consent requirement.

We will not use the essential-cookie exemption as a justification for using a technology for unrelated purposes.

The ICO's current guidance explains that the exceptions under PECR are purpose-specific. IICO

6. Functional and preference technologies

Depending on the features enabled on our website, we may use technologies that remember preferences or choices.

These could include information such as:

cookie preferences;
language preferences;
accessibility settings;
display preferences; or
other website settings.

Where such technologies are not strictly necessary for a service requested by you, we will obtain consent where required.

7. Analytics cookies

At the time this policy was prepared, we have not identified publicly accessible evidence that Maintenance Etc's website is using a separately identifiable Google Analytics or Google Tag Manager implementation.

However, Wix makes clear that additional integrations can introduce analytics cookies and other tracking technologies. WWix Support

If we introduce analytics in the future, we will:

identify the analytics provider;
explain the purpose of the analytics;
identify relevant cookies or similar technologies;
explain their duration where reasonably practicable;
configure the service appropriately; and
obtain consent where required before activating non-exempt analytics technologies.

Examples of analytics services that could potentially be added in the future include Google Analytics or similar services.

We will update this policy if such services are introduced.

8. Advertising and marketing cookies

Maintenance Etc does not intend to use advertising or behavioural tracking cookies unless such functionality is deliberately added to the website.

If we introduce advertising, remarketing or behavioural tracking technologies, they will be treated as non-essential unless an applicable legal exception applies.

Where consent is required, these technologies will not be activated until appropriate consent has been obtained.

Potential examples could include:

advertising pixels;
social-media tracking pixels;
remarketing technologies;
conversion tracking;
advertising cookies; or
similar technologies.

The relevant third-party provider and purpose would be identified in our cookie settings and this policy.

9. Social media and third-party content

Our website may contain links to third-party websites or services.

Simply clicking a normal external link does not necessarily mean that a third-party cookie has been placed on your device by Maintenance Etc.

However, embedded third-party content can sometimes result in a third party accessing or storing information on your device.

Examples could include:

embedded videos;
maps;
social-media content;
review widgets;
booking systems;
payment services; or
other third-party applications.

If we introduce an embedded service that uses non-essential storage or access technologies, we will review the service and configure it appropriately.

The ICO's current guidance specifically states that website operators should consider whether embedded services involve storage or access, tell users about this, and configure such features in a privacy-preserving way. IICO

10. Cookie consent

Where consent is legally required, we will ask for your consent before placing or accessing the relevant non-essential cookies or technologies.

Our cookie consent mechanism should provide meaningful choices.

Depending on the technologies being used, this may allow you to:

accept all optional cookies;
reject optional cookies;
accept or reject individual categories; or
manage your preferences.

Continuing to browse the website will not, by itself, be treated as consent where affirmative consent is legally required.

The ICO's current guidance states that consent should be actively and clearly given and that consent mechanisms should provide appropriate, granular choices. IICO

11. Withdrawing or changing consent

You can change or withdraw your cookie preferences where our website's cookie-management system provides this functionality.

Your ability to withdraw consent should be as straightforward as your ability to provide consent.

For example, if you originally selected your preferences through a cookie-settings button, you should be able to access those settings again.

The ICO's current guidance states that consent mechanisms must have the technical capability to allow users to withdraw consent with the same ease with which it was given. IICO

12. Browser settings

You can also control cookies through your web browser.

Depending on your browser, you may be able to:

view cookies;
delete cookies;
block cookies;
block third-party cookies;
allow cookies only from particular websites; or
configure your browser to ask before accepting cookies.

Please be aware that blocking essential cookies may affect the operation of our website.

13. How long cookies remain on your device

Cookies may be either:

Session cookies

These normally expire when you close your browser.

Persistent cookies

These remain on your device for a specified period or until you delete them.

The appropriate duration depends upon the purpose of the technology.

We aim to ensure that persistent technologies are retained for no longer than reasonably necessary for their purpose.

The ICO's current guidance states that organisations should consider whether the duration of storage or access is proportionate and limited to what is necessary for the relevant purpose. IICO

14. Cookies and personal information

Some cookies or similar technologies may involve information that can be linked to an identifiable individual.

Where this occurs, the processing may also be subject to UK data protection legislation.

Our Privacy Policy explains how we process personal information, including:

the purposes for processing;
our lawful bases;
information sharing;
retention;
security; and
your data protection rights.

15. Changes to our cookies

The technologies used on our website may change over time.

For example, we may:

add new website features;
introduce analytics;
introduce a booking system;
add a payment service;
embed a map;
embed video;
add review functionality;
introduce marketing technology;
change website applications; or
change website providers.

If such changes introduce new non-essential storage or access technologies, we will review whether new or refreshed consent is required.

The ICO states that where new technologies are introduced for a different purpose from the purpose for which consent was originally obtained, fresh consent may be required. IICO

16. Regular reviews

We will periodically review the cookies and similar technologies used on our website.

This review should consider:

what technologies are being used;
who provides them;
why they are being used;
how long they remain active;
whether they access or store information;
whether they involve personal information;
whether consent is required;
whether consent is being correctly obtained; and
whether this Cookie Policy remains accurate.

Wix itself recommends checking the actual cookies used by a Wix website, particularly where business solutions, third-party applications or integrations are installed. WWix Support

17. Third-party providers

Where applicable, third-party providers may process information obtained through cookies or similar technologies.

Such providers may include Wix and any other third-party service that we deliberately integrate with our website.

Where a third party is introduced, we will consider:

the information it collects;
the purpose for which it is collected;
whether it uses cookies or similar technologies;
whether consent is required;
where information is processed;
the provider's privacy information; and
the contractual and data protection arrangements required.

18. Security

Cookies and similar technologies may form part of our website security measures.

We may use technologies to:

detect malicious activity;
prevent fraudulent requests;
protect website forms;
protect website sessions;
identify unusual activity; and
maintain the integrity of our website.

These technologies may be essential to the operation and security of our website.

19. Your rights

Where cookies or similar technologies involve personal information, you may have rights under applicable data protection legislation.

Depending on the circumstances, these may include:

access;
rectification;
erasure;
restriction;
objection;
data portability; and
withdrawal of consent where consent is the applicable lawful basis.

Further information is contained in our Privacy Policy.

20. Complaints

If you have concerns about our use of cookies or similar technologies, please contact us first.

Maintenance Etc

Telephone: 01702 720067
Email: info@maintenanceetc.co.uk

We will investigate your concern and attempt to resolve it.

You may also complain to the Information Commissioner's Office where appropriate.

21. Contact Details